Frequently Asked Questions

Who is behind Winks Design Studio?

We’re a family-run business. Every order supports real people who design, create, and package everything with care. Meet Our Team here.

Are your designs original?

Yes. Every design is hand drawn from scratch. We don’t use templates, stock graphics, or pre-made files.

Are your products mass produced?

No. Everything is created in small batches or individually with attention to
detail.

Do you offer customization?

Many of our products include customization options. If available, you’ll see them on the product page. If not, feel free to reach out to see what’s possible.

Can I request a completely custom design?

Yes. We love creating custom pieces. Send us your idea and we’ll walk you through the process.

Will my item look exactly like the photos?

Each item is made to order, so slight variations may occur. This is part of what makes your piece unique.

When will my order ship?

Every order at Winks Design Studio is made with care and processed in the order it is received.

Processing Times

Processing time depends on the product type:

  • Apparel (T-shirts, Sweatshirts, Hoodies): 3–5 business days
  • Jewelry, Bags, Stickers, Phone Cases: 1–3 business days
  • Tumblers & Mugs: 3–5 business days
  • Hand Painted Items: 3–5 business days
  • Custom Logo Gear & Digital Art: 2–3 weeks

Please note that processing time is separate from shipping time.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.

Once your order ships, delivery times will vary depending on the carrier and destination.

Order Tracking

You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.

What if I make a mistake on my order?

Please contact us as soon as possible. If production hasn’t started, we’ll do our best to fix it. Once production begins, changes
may not be possible.

Do your products make good gifts?

Yes. Our designs are made to feel personal and meaningful, making them perfect
for gifting.

How do I care for my items?

Care instructions vary by product type and are provided on each product page. Following these guidelines will help keep your item looking its best over time.

Can't find what you're looking for?

Send us an email and let us know how we can help. Someone from our team will get back to you as soon as possible. Please include your order number if you have one.

owners@winksdesignstudio.com

Other inquiries? Let's chat.

Click on the chat bubble at the bottom of this page to connect with us!